Tag: which
Which? find printer ink one of most expensive liquids on planet
Which? research has uncovered that inkjet printer ink bought from the manufacturer could be up to 286 per cent more expensive than third-party ink and could easily lead to consumers paying hundreds more than they need to over a five-year period. During the pandemic, printer ink has become an essential as households across the country…
Amazon suspends China-based sellers following investigation
Amazon appears to have suspended a number of China-based sellers from its site which have been linked to fake and incentivised review practices. Many of the brands affected offered products that were extremely popular on the platform, regularly appearing in bestseller lists and bearing the Amazon’s Choice badge. The move follows the Competition and Markets…
Half of mobile phone contracts could leave consumers with security issues
Almost half of mobile phone contracts could leave consumers with security issues, leaving them potentially exposed to cybercriminals, claims consumer watchdog Which? Mobile phone retailers are selling devices that could lose vital security updates before pay monthly contracts have finished, as the short shelf life of phones supplied by manufacturers leaves owners more exposed to…
Which? says Amazon still showing fake and paid-for reviews
Best-selling products and brands on Amazon Marketplace are displaying reviews from buyers saying they have been offered vouchers, freebies and money in exchange for posting five-star reviews and removing negative ones, a Which? investigation has revealed. The consumer watchdog looked at dozens of popular products and brands on Amazon Marketplace and by using search terms…
Ordering takeaways via apps up to 44% more expensive, claims Which?
A Which? investigation found ordering takeaways via food apps was up to 44 per cent more expensive than ordering directly from the restaurant, while new research from the consumer watchdog also reveals that app users are sometimes struggling to get a satisfactory solution when something goes wrong with their order. Which? researchers looked at the…
Telecoms companies need to improve customer service, claims Ofcom
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
Peloton treadmills recalled after injuries and child death
The recall applies to the Tread+ (left) and Tread (right) Peloton has recalled its Tread and Tread+ treadmills in the US and UK over a series of safety issues following investigations by a US watchdog. In the US, 125,000 Tread and Tread+ machines are being recalled after the death of a…
‘Click to dial’ ads on Google are costing consumers, Which? claims
Consumers are being misled into using claims firms or dialling premium-rate numbers when trying to make an insurance claim, because ‘click to dial’ ads are appearing above insurers' websites on Google, a Which? investigation has found. Which? analysed search results for the terms people most commonly use when searching for their car insurer’s phone number on…
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
‘Project Gigabit’ to focus high speed broadband on remote areas
More than one million hard to reach homes and businesses will have next-generation gigabit broadband built to them in the first phase of a £5 billion government infrastructure project. Up to 510,000 homes and businesses in Cambridgeshire, Cornwall, Cumbria, Dorset, Durham, Essex, Northumberland, South Tyneside and Tees Valley will be the first to benefit as…
