Tag: which
One million households potentially hit by Amazon ‘brushing’ scams
Over one million households in the UK could have been victims of the scam known as ‘brushing’, receiving mystery Amazon parcels from sellers trying to game their way to the top of the Amazon Marketplace rankings, Which? research suggests. The consumer watchdog is concerned that third-party sellers are exploiting Amazon’s highly competitive search ranking system…
Scam victims suffer £9.3bn well-being hit in a year, Which? research finds
Scams, like this text message pretending to be from the Royal Mail, are increasingly commonplace Scam victims in the UK suffer a hit to their well-being that can be calculated at £9.3bn a year, new research from Which? has found. Which? launched a new study amid concerns that the full impact…
Which? announces shortlist for the best consumer brands in 2021
Consumer organisation Which? has announced its shortlist for this year’s Which? Awards, celebrating the brands that it believes have excelled in the past year. As well as its Best Buy and Which? Recommended Provider endorsements, the awards allow the organisation to highlight those putting consumers at the heart of their business, either through the products…
‘Smishing’ scams grow 700% in six months, claims Which? report
Major banks and delivery companies are adopting a new best practice guide for texting customers as Which? reveals that ‘smishing’ - scam phone calls or texts - attacks have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 - including scam text messages pretending to be from…
Which? find printer ink one of most expensive liquids on planet
Which? research has uncovered that inkjet printer ink bought from the manufacturer could be up to 286 per cent more expensive than third-party ink and could easily lead to consumers paying hundreds more than they need to over a five-year period. During the pandemic, printer ink has become an essential as households across the country…
Amazon suspends China-based sellers following investigation
Amazon appears to have suspended a number of China-based sellers from its site which have been linked to fake and incentivised review practices. Many of the brands affected offered products that were extremely popular on the platform, regularly appearing in bestseller lists and bearing the Amazon’s Choice badge. The move follows the Competition and Markets…
Half of mobile phone contracts could leave consumers with security issues
Almost half of mobile phone contracts could leave consumers with security issues, leaving them potentially exposed to cybercriminals, claims consumer watchdog Which? Mobile phone retailers are selling devices that could lose vital security updates before pay monthly contracts have finished, as the short shelf life of phones supplied by manufacturers leaves owners more exposed to…
Which? says Amazon still showing fake and paid-for reviews
Best-selling products and brands on Amazon Marketplace are displaying reviews from buyers saying they have been offered vouchers, freebies and money in exchange for posting five-star reviews and removing negative ones, a Which? investigation has revealed. The consumer watchdog looked at dozens of popular products and brands on Amazon Marketplace and by using search terms…
Ordering takeaways via apps up to 44% more expensive, claims Which?
A Which? investigation found ordering takeaways via food apps was up to 44 per cent more expensive than ordering directly from the restaurant, while new research from the consumer watchdog also reveals that app users are sometimes struggling to get a satisfactory solution when something goes wrong with their order. Which? researchers looked at the…
Telecoms companies need to improve customer service, claims Ofcom
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
