Tag: which
Ordering takeaways via apps up to 44% more expensive, claims Which?
A Which? investigation found ordering takeaways via food apps was up to 44 per cent more expensive than ordering directly from the restaurant, while new research from the consumer watchdog also reveals that app users are sometimes struggling to get a satisfactory solution when something goes wrong with their order. Which? researchers looked at the…
Telecoms companies need to improve customer service, claims Ofcom
Telecoms firms need to go further in tackling customer service problems, despite the support they offered during the pandemic, Ofcom has found. In 2019, the UK’s biggest broadband, phone and pay-TV providers committed to putting fairness at the heart of their businesses and going beyond their legal obligations for how they treat their customers. Ofcom’s review of progress against those commitments has found that many companies have taken steps to provide fairer deals,…
Peloton treadmills recalled after injuries and child death
The recall applies to the Tread+ (left) and Tread (right) Peloton has recalled its Tread and Tread+ treadmills in the US and UK over a series of safety issues following investigations by a US watchdog. In the US, 125,000 Tread and Tread+ machines are being recalled after the death of a…
‘Click to dial’ ads on Google are costing consumers, Which? claims
Consumers are being misled into using claims firms or dialling premium-rate numbers when trying to make an insurance claim, because ‘click to dial’ ads are appearing above insurers' websites on Google, a Which? investigation has found. Which? analysed search results for the terms people most commonly use when searching for their car insurer’s phone number on…
Broadband providers not up to speed during pandemic, reveals Which?
Some of the UK’s biggest broadband providers have let down their customers on connection reliability, internet speeds and value for money during the pandemic, according to Which?’s annual customer satisfaction survey. During the Covid-19 pandemic, broadband has proved more important than ever - with millions of people relying on their internet to work from home,…
‘Project Gigabit’ to focus high speed broadband on remote areas
More than one million hard to reach homes and businesses will have next-generation gigabit broadband built to them in the first phase of a £5 billion government infrastructure project. Up to 510,000 homes and businesses in Cambridgeshire, Cornwall, Cumbria, Dorset, Durham, Essex, Northumberland, South Tyneside and Tees Valley will be the first to benefit as…
Fake Google reviews used to boost UK businesses, claims Which?
Businesses across the UK are artificially boosting their online ratings by paying firms for fake Google reviews, as a booming industry in misleading information avoids detection by the tech giant, a Which? investigation has revealed. The consumer watchdog's latest research involved setting up and buying fake reviews for its own fake business listing on Google.…
Energy suppliers to issue refunds worth £10.4 million
Eighteen energy suppliers are issuing refunds and redress payments worth £10.4 million after energy regulator Ofgem found they failed to correctly protect customers’ tariff prices when they decided to switch supplier or tariff. Most of the failures were down to suppliers not having adequate arrangements in place to make sure the protections were applied in…
UK 4G smartphone owners could be entitled to £480 million payout
Around 29 million Britons could be entitled to a payout after being overcharged for their smartphones, if a landmark claim by consumer watchdog Which? is successful. According to Which?, consumers could be owed a collective £482.5 million in damages from multi-billion-dollar tech giant Qualcomm. Which? believes Qualcomm has breached UK competition law by taking advantage…
Trustpilot aiming to tackle ‘fake reviews’ problem
Amidst growing concerns over fake online reviews as exposed recently by consumer watchdog Which?, consumer reviews site Trustpilot claims it has removed more than 2.2 million fake or harmful reviews in the last year. According to its recently published 2021 Transparency Report, it revealed more than 38.5 million reviews were published on the platform in…
