Tag: which
Energy firms keep customers on hold for over 20 minutes, claims Which?
Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long…
Apple Airpods Pro top Which? 50 Best Products of 2020
Apple’s Airpods Pro have bagged Which?'s product of the year for 2020, but the list also include a £12 kettle, a camera with a swivelling display for selfie-addicts and even a robot vacuum cleaner that empties its own dust bag. The consumer watchdog's experts nominated their favourite products launched or tested over the last…
Richer Sounds rated top tech retailer in Which? survey
Supermarkets were rated below par when it comes to buying tech with customers experiencing much higher satisfaction levels from Richer Sounds and John Lewis according to the latest Which? retail survey. Three of the UK’s biggest supermarkets finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech…
1 in 10 victim of social media ‘scam ads’, claims Which?
Almost one in 10 people (9%) have fallen victim to online scam ads via social media sites or search engines as platforms fail to tackle a flood of bogus ads posted by fraudsters, new research from Which? reveals. The consumer watchdog is calling for the government to give tech giants greater legal responsibility for…
Currys PC World delaying refunds, claims Which?
Currys PC World customers are facing an uphill battle for refunds and replacements for faulty products, leaving many out-of-pocket and with worthless high-value products, a Which? investigation has found. Customers have told Which? how customer service at the electronics giant has hit rock bottom in recent months. One NHS key worker was left frustrated when…
Which? warns about fake reviews ahead of Black Friday
Which? is warning of the risk of fake reviews misleading shoppers this Black Friday as new research suggests Amazon is struggling to spot and prevent sellers from using unscrupulous tactics to manipulate their ratings. Fake reviews are a big problem on many of the world’s biggest websites and Which? has also previously uncovered evidence of…
Computer takeover scams cost users over £16 million a year
Consumer watchdog Which? is warning of the dangers of fraudsters using computer takeover scams to steal money and personal details from unsuspecting victims, as data shows reported losses reached more than £16 million in the last year. The consumer organisation has heard from people who have lost thousands of pounds to this convincing scam where…
ICO fines Marriott £18.4million for data breach
The Information Commissioner's Office (ICO) has fined Marriott International Inc £18.4million for failing to keep millions of customers’ personal data secure. Marriott estimates that 339 million guest records worldwide were affected following a cyber-attack in 2014 on Starwood Hotels and Resorts Worldwide Inc. The attack, from an unknown source, remained undetected until September 2018, by…
Mobile firms banned from selling locked handsets
Mobile phone companies will be banned from selling locked handsets, under a range of new rules from Ofcom designed to make switching suppliers even simpler. Some companies – including BT/EE, Tesco Mobile and Vodafone – still sell mobile phones that cannot be used on other networks unless they are unlocked, a potentially complicated process which…
Tech giants should do more to protect users from online scams, warns Which?
Social media users are seriously underestimating their chances of falling victim to online scams and face devastating emotional and financial consequences because tech giants are not doing enough to warn and protect them, Which? claims. The consumer watchdog's latest research showed that a majority of Facebook users were lulled into a false sense of security…
