Tag: which
Online retailers flouting law with returns policies, warns Which?
Which? has exposed scores of online retailers which have returns policies in breach of consumer law offering Buy Now, Pay Later and other forms of payment, potentially putting shoppers at risk of losing their money if they want to send back unwanted or faulty goods. The consumer watchdog found more than 170 online retailers, listed…
8 in 10 drivers think electric cars are too expensive
Nearly eight-in-10 drivers (78%) think that pure electric cars are still too expensive when compared to conventional vehicles of a similar size, though a steadily increasing proportion are planning to choose one when they next change their car, research from the latest RAC Report on Motoring shows. Nine per cent of the 3,000 respondents to…
Out-of-contract mobile customers overpaying, claims Which?
Which? is urging mobile phone users to take action when their contract comes to an end, with new research revealing those who push for a better deal could save up to £96 a year. The consumer watchdog surveyed more than 4,000 members of the public in October 2020 to establish how mobile customers behaved when…
Online marketplaces failing to remove dangerous products, reports Which?
Online marketplaces are failing to respond adequately to reports about dangerous products and allowing them to remain on sale even when they have been recalled, a Which? investigation has revealed. The consumer watchdog's research found that Amazon.com, eBay and Wish were all allowing dangerous products to be sold that have been banned Europe-wide. Yet when…
Energy firms keep customers on hold for over 20 minutes, claims Which?
Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average. In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long…
Apple Airpods Pro top Which? 50 Best Products of 2020
Apple’s Airpods Pro have bagged Which?'s product of the year for 2020, but the list also include a £12 kettle, a camera with a swivelling display for selfie-addicts and even a robot vacuum cleaner that empties its own dust bag. The consumer watchdog's experts nominated their favourite products launched or tested over the last…
Richer Sounds rated top tech retailer in Which? survey
Supermarkets were rated below par when it comes to buying tech with customers experiencing much higher satisfaction levels from Richer Sounds and John Lewis according to the latest Which? retail survey. Three of the UK’s biggest supermarkets finished bottom of the rankings in the latest Which? retail survey of the best places to buy tech…
1 in 10 victim of social media ‘scam ads’, claims Which?
Almost one in 10 people (9%) have fallen victim to online scam ads via social media sites or search engines as platforms fail to tackle a flood of bogus ads posted by fraudsters, new research from Which? reveals. The consumer watchdog is calling for the government to give tech giants greater legal responsibility for…
Currys PC World delaying refunds, claims Which?
Currys PC World customers are facing an uphill battle for refunds and replacements for faulty products, leaving many out-of-pocket and with worthless high-value products, a Which? investigation has found. Customers have told Which? how customer service at the electronics giant has hit rock bottom in recent months. One NHS key worker was left frustrated when…
Which? warns about fake reviews ahead of Black Friday
Which? is warning of the risk of fake reviews misleading shoppers this Black Friday as new research suggests Amazon is struggling to spot and prevent sellers from using unscrupulous tactics to manipulate their ratings. Fake reviews are a big problem on many of the world’s biggest websites and Which? has also previously uncovered evidence of…
